SHIPPING POLICY

Information:

Processing time:

  • All orders are processed, verified, quality checked, and packaged within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping time:

  • 5-12 days for all Expedited Shipping Orders.
  • 12-30 days for all Standard Shipping Orders.
  • 3-7 days for all Stocked Products.
You will receive an order confirmation upon purchase and then a shipping confirmation via text message and/or email with your tracking number once your order is processed. Please allow 1–2 days to begin tracking your package. You could also contact us via email for help.

What are Petaoo Shipping Options?

FREE STANDARD SHIPPING

We offer FREE shipping with purchases over US$69. For orders below US$69, it will be charged a shipping fee. Shipping promotion is only valid for shipping addresses worldwide excluding remote areas.


United States

Shipping Methods Charges Areas Shipping Time
Free Standard Shipping Free on order over US$69 Most areas in United States 3-5 days
Free international Shipping 12-30 days
Standard Shipping $8 12-30 days
Expedited Shipping $20 5-12 days
Remote International Shipping $50 Outlying territories 12-30 days

*Outlying territories are for Alaska, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands.


Australia

Shipping Methods Charges Areas Shipping Time
Free Standard Shipping Free on order over US$69 Most areas in Australia 3-5 days
Free international Shipping 12-30 days
Standard Shipping $8 Most areas in Australia 12-30 days
Expedited Shipping $20 5-12 days
Remote International Shipping $50 Northern Territory, Western Australia 12-30 days

Other Areas

For other areas, the shipping price is calculated at checkout. If you have any problems, please contact our customer service.

Special Conditions

Oversized items

Oversized items such as cat trees and cat furniture need to be inquired separately for shipping charges.

Products with batteries.

Products: Feather Electric Cat Toy, Tumbler Electric Cat Toys, Smart Turntable Ball, USB Cat Toy with Feather, Electric Pet Clippers.
Shipping rates:
  • International Shipping: Extra $10

Holiday Shipping

Due to the holidays, shipping companies will usually have a high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in the shipment of your order.